Returns / Refund / Exchange Policy

At Smart Clothing, your satisfaction is our priority. We want you to love what you ordered, but if something isn’t right, we offer a simple and transparent process for returns, exchanges, and refunds subject to the guidelines below.

ELIGIBILITY FOR RETURN OR EXCHANGE 

  • The request is made within 7 days of receiving the item.

  • The item is unworn, unwashed, and returned in its original packaging with all tags attached.

  • You provide proof of purchase (order number, invoice, or confirmation email).

Items not meeting these conditions may not be accepted.

NON-RETURNABLE ITEMS 

  • Sale items or products purchased with discount codes

  • Items damaged due to misuse, incorrect washing, or wear and tear

  • Any items returned after the 7-day return window

EXCHANGE PROCESS 

  1. Contact us via email at smartclothing.lk@gmail.com or WhatsApp at +94 774 380 684.

  2. Provide your order number and the reason for the exchange.

  3. Carefully package and send the item back via your preferred courier.
    (Note: Return shipping costs are the responsibility of the customer.)

  4. Once we receive and inspect the returned item. If eligible, we’ll dispatch the replacement item within 1–2 business days.

REFUNDS

  • Refunds will be issued to your original payment method (e.g., card, bank transfer).

  • It may take 5–7 working days after we inspect and approve the return.

  • You’ll receive a confirmation once the refund has been processed.

IMPORTANT NOTES 

  • Please ensure returned items are securely packed to avoid damage in transit.

  • Refunds or exchanges will not be issued for items that are damaged or missing parts due to reasons not caused by our error.

  • We reserve the right to refuse returns that do not meet our policy guidelines.

NEED HELP?

If you have any questions about your return or refund, feel free to contact our support team: info@smartclothing.lk or via WhatsApp at +94 71 438 0985 / +94 72 438 0985.